Bruce Bishins has been a consultant to travel agencies for over 30 years. He has held positions at Air Canada, Swissair, Air France, and Austrian Airlines, and was Manager-Travel Industry Training at Trans World Airlines for nearly eight years. He developed and implemented the travel agency training program for PARS. In 1978, he was appointed by a joint airline task force to the position of Manager-Procedures Training for the Air Traffic Conference (the predecessor to the ARC Area Settlement Plan in the U.S.). In 1981, he joined the Airline Training Council as Executive Director. In 1991, while still at ATC, he was contracted by the International Air Transport Association to provide technical support and training for travel agents and air carriers participating in the IATA Billing and Settlement Plan (BSP). In 2008, Bruce was appointed to the post of President of the Travel Retailer Identification Program (TRIP).